Who do I call for support?

The simulator is not directly supported by Network Appliance but is instead supported by a community of users and Network Appliance employees on a reasonable-efforts basis. Please do not call customer services with simulator questions.

Remember that not all problems are really simulator problems especially if they are functionality related vs. simulator usage. The standard online product documentation on NOW might be able to answer your question.

Simulator specific help is available via the following route:

• NOW Community Forums and specifically the ONTAP Simulator forum. These are question areas that enable you to browse existing questions and answers, submit your own questions, and even contribute your knowledge to the forum.

• If your issue is Simulator documentation related then please email the author directly.

• Developers in the Manage ONTAP program may be able to get additional help via the Manage ONTAP documentation and support mechanisms in place if the problem is primarily Manage ONTAP related.

In all cases the following information will help diagnosing problems easier:

• Your Linux distribution and version (e.g. RedHat 8.0)
• Kernel details from uname -a (e.g. Linux debian 2.2.20-compact #1 Sat Apr 20 12:42:22 EST 2002 i686 unknown)
• Version of the simulator (e.g. 6.4.2P6)
• Version of the simulator script from setup.sh (e.g. Version 14 13/Nov/2003)
• If install related, a copy of the install output. Run ./setup.sh 2>&1 | tee /tmp/log and send a copy of the /tmp/log file.
• If a running simulator related issue, a copy of the sessionlogs/log or respective log file depending on your configuration.