Inbound Email

Use this option to create mailboxes to monitor and manage emails that your organization receives. You must configure the Scheduler to automatically poll inboxes.

This page displays the following information:

• A Case Macro field that links links an email with a specific case number. When users send an email from the detail page of a case, the case number appears as the subject line of the email. To customize the subject line, you can replace “CASE” with any text of your choice.
• A Shortcuts menu that displays the following options:
  • All Mailboxes. Click this option to navigate back to the Inbound Email home page from a mailbox's detail page.
  • Monitor New Mailbox. Click this option to create a new mailbox. To manage an email campaign, you must create a new mailbox for bounce handling.
  • Schedulers. Click this option to view scheduled jobs.
• A list of existing email inboxes. To view the details of an inbox, click its name in the list. To delete multiple inboxes, select them in the list and click Delete.